SHIPPING & RETURNS

SHIPPING POLICY

At Naryla, we aim to deliver your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details (when available).

Delivery Times

Estimated delivery times within the United Kingdom typically range between 5–10 business days, depending on your location and current demand.

Please note that delivery times are estimates and may vary due to external factors such as customs processing, courier delays or peak seasons.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a tracking number via email (if applicable), allowing you to monitor your delivery progress.

Incorrect Address

It is the customer’s responsibility to provide accurate shipping details. Naryla is not responsible for orders shipped to incorrectly provided addresses.

If you need to make changes to your shipping address, please contact us as soon as possible after placing your order.

Delays

While we do our best to meet delivery estimates, unexpected delays may occur. If your order has not arrived within the estimated timeframe, please contact our customer service team for assistance.

RETURN & EXCHANGE POLICY

Your satisfaction is important to us.

Eligibility for Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused
The item must be in its original packaging
The product must be in resellable condition

For hygiene and safety reasons, certain personal care products may not be eligible for return if opened or used.

How to Request a Return

To initiate a return, please contact our customer service team with your order number and reason for return. Our team will provide further instructions.

Returns sent without prior approval may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping Costs

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will review and resolve the issue promptly.